Privacy

WHAT THIS PRIVACY POLICY COVERS

This store is owned and managed by Real Stars Are Rare. For our full contact details, please click here.

This policy covers how Real Stars Are Rare treats personal information collected on this and other web sites, including information related to your past use of the site such as previous order details.

Personal information is personally identifiable information about you such as your name, address, email address, phone number and so on, that is not normally publicly available.

This policy does not apply to companies that Real Stars Are Rare does not control, or to any third parties that Real Stars Are Rare does not employ or manage. In particular, this site may have links to external sites that Real Stars Are Rare does not own or control and you should look at each such site's own privacy policy to see how your personal information is managed.

INFORMATION COLLECTION AND USE

Real Stars Are Rare collects personal information when you register with Real Stars Are Rare and when you use the Real Stars Are Rare site. When you register we ask for information such as your name, email address and address. Once you register with Real Stars Are Rare and sign in to our services you are not anonymous to us.

Real Stars Are Rare collects information about your transactions with us.

Real Stars Are Rare automatically receives and records information on our server logs from your browser, including your IP address, cookie information, and the page you request.

Real Stars Are Rare uses information for the following general purposes: to fulfil your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for our management team.

Real Stars Are Rare does not store your credit card or debit card account details on its server or systems. Payments are processed by our payment provider Stripe and it is they who keep this information in order for us to receive your payment and issue any refunds that might be necessary.

INFORMATION SHARING AND DISCLOSURE

Real Stars Are Rare does not rent, sell, or share personal information about you with other people or companies except to provide products or services you've requested from our site(s), when we have your permission, or under the following circumstances:

  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims
  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Real Stars Are Rare's terms of use, or as otherwise required by law.

If Real Stars Are Rare is acquired by or merged with another company, we will notify you before information about you is transferred and becomes subject to a different privacy policy.

COOKIES

We may set and access Real Stars Are Rare cookies on your computer and uses cookies in connection with Real Stars Are Rare's site for your benefit. Real Stars Are Rare uses a small number of external agencies to monitor the performance and usage patterns of the site. These agencies use cookies which provide anonymous reporting to the external agencies and the Real Stars Are Rare management team.

YOUR ABILITY TO EDIT AND DELETE YOUR ACCOUNT INFORMATION AND PREFERENCES

You can edit your Real Stars Are Rare account Information, including your address and contact details at any time. You cannot directly change the name, address, contact details and other details of existing orders, but can contact Real Stars Are Rare to change order details if you need to via info@realstarsarerare.com

We reserve the right to send you certain communications relating to the Real Stars Are Rare store such as relevant service announcements and administrative messages, that are considered part of your Real Stars Are Rare account, without offering you the opportunity to opt-out of receiving them. You can remove your Real Stars Are Rare Account which will stop you being sent these messages. Please note that if you place an order with the site, Real Stars Are Rare will keep a permanent record of your details as entered at the time of the order.

CONFIDENTIALITY AND SECURITY

We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

We have physical, electronic, and procedural safeguards to protect personal information about you. We also comply fully with the UK Data Protection Act (DPA). In respect of this site and the UK DPA, Solid Bond Productions Ltd is the Data Controller and Real Stars Are Rare's registration number is 02084195.

CHANGES TO THIS PRIVACY POLICY

Real Stars Are Rare may update this policy at any time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Real Stars Are Rare account or by placing a prominent notice on our site. If we choose to send an email, you will receive the email even if you are unsubscribed from receiving general emails from us.

QUESTIONS AND SUGGESTIONS

If you have questions or suggestions on how Real Stars Are Rare may improve, please contact info@realstarsarerare.com